1
Send the keyword
Text the opt-out keyword to the short code shown for your operator.
Manage your subscription
Cancel or request a refund
You can stop your subscription at any time. Here is the exact method for your operator and how refunds work.
How to cancel
Use the instruction published for your operator, or write to us if you prefer direct help.
Entel Users
Text SALIR to 2011 and your subscription is cancelled straight away.
Email support
- Send the SMS from the mobile number you subscribed with
- Cancellation takes effect immediately
- No app to install and no login needed
2
Get confirmation
You will receive an SMS confirming that your subscription has been stopped.
3
You are unsubscribed
Billing ends and no further charges are made to your mobile account.
Refund policy
Refund requests are handled by our team at help@singspace-pe.com.
- You can request a refund within 30 days of the charge appearing on your mobile account.
- Send your request to help@singspace-pe.com and include the mobile number the charge was made to.
- Add the approximate date of the charge so we can locate it faster.
- We confirm receipt of every request and let you know the outcome by email.
- Approved refunds are processed through your mobile operator, via the same channel as the charge.
- Crediting time depends on your operator and can take a few billing cycles.
- Cancelling the subscription and requesting a refund are separate steps: cancel first if you want no further charges.
- If you have questions about a charge, write to help@singspace-pe.com and we will review it with you.
SingSpace FAQs
Have questions about SingSpace? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my SingSpace subscription?
With your SingSpace subscription, you gain unrestricted access to a vast array of SingSpace content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to SingSpace?
You subscribed to SingSpace by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using SingSpace?
These subscriptions grant you unlimited access to all our SingSpace content and premium features during the active subscription period. Yes, SingSpace operates a subscription model (Entel - Prepaid: PEN 2.00 daily, Entel - Postpaid: PEN 12.90 monthly), please refer to our relevant pricing information.
What platforms does SingSpace support?
SingSpace is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the SingSpace platform or email us at help@singspace-pe.com
How do I cancel my SingSpace subscription?
To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel), or by emailing our customer care team at help@singspace-pe.com.